For any questions or concerns, email our customer care department at merch@jstuvideos.com

Please allow up to 24 hours to receive a reply. Email replies are sent during business hours of 9am-5pm MST. 

Please double-check your cart and shipping address before placing your order. If you need to make changes or modify your order in any way, contact us via email with your order number and the correct information. We will do our best to accommodate your request, but cannot guarantee changes before your order ships.

Please allow 1-3 business days for processing your order in our warehouse. During product launches and busy seasons, please allow up to 3-5 business days to process your order. Orders do no ship over the weekends or on holidays.

Shipping methods and estimated delivery times are only estimates.

Standard (domestic) shipping: 5-10 business days (excluding weekends) once it leaves our warehouse. (This is in addition to the processing time).

Priority shipping: 3-5 business days (excluding weekends) once it leaves our warehouse. (Again, this is in addition to the processing time).