ABOUT
Welcome to the official merchandise website for JSTU, your go-to source for all things related to Justin Stuart and Andrew Scites, the dynamic duo behind the popular YouTube channels JStu and JStuStudios. Hailing from Colorado Springs, Colorado, Justin and Andrew have been entertaining millions of fans worldwide with their unique blend of comedy, pranks, and engaging vlogs. Their infectious energy and creative content have made them a favorite among viewers of all ages.
On their main channel, JStu, formerly known as MoreJStu, Justin and Andrew take on a variety of challenges that range from the outrageous to the hilarious, constantly pushing the boundaries of fun and creativity. Whether they're attempting epic food challenges, pulling off elaborate pranks, or engaging in wild competitions, their videos are designed to bring laughter and excitement to their audience. The chemistry between Justin and Andrew, combined with their willingness to embrace the unexpected, keeps fans eagerly anticipating each new upload.
Their alternate channel, JStuStudios, offers a more personal glimpse into their lives through entertaining vlogs. Here, fans can follow along as Justin and Andrew share their daily adventures, behind-the-scenes moments, and the spontaneous humor that defines their friendship. This channel allows viewers to connect with them on a deeper level, making them feel like part of the JSTU family. Our merchandise website is here to help you bring a piece of that fun into your everyday life, with exclusive gear that celebrates the spirit of JSTU.
FAQ
I ordered a sign book plate for the Survival Guide. Where is it?
Sign book plates are being shipped after November 20th and will arrive separately.
Any other book questions they can email: customercare@harpercollins.com
Where is my order?
All items are made to order. Please allow 2- 5 business days for your order to be packaged and shipped, plus your selected transit days. If shipping internationally, please allow 3-4 weeks for delivery.
You will receive tracking information by email once your order has shipped.
Once we hand off your order to the shipping carrier we are no longer responsible for it. We will do our best in any case to locate any lost orders but we only have access to the exact same information as the customer. If you choose 1st class shipping via USPS please note they do not guarantee delivery times and USPS does not accept claims for lost 1st class packages. If your package is lost by USPS we will reship the product for free however, the customer will be responsible for the second shipping fee.
International customers are responsible for all import taxes and fees.
Do you ship outside of the United States?
Yes, shipping will be a little more and the wait time is usually around three weeks. Some countries charge customs fees, in which case the receiver will be responsible to cover that cost upon arrival. The best way to find out if we ship to your country is to add the items you want to the cart and fill in your shipping information.
NOTICE: International customers are responsible for all import taxes and fees.
Returns & Exchanges
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. No refunds can be made after 90 days from the original order date.
Damages and issues: please inspect your order upon reception and contact us if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items: we cannot accept returns on sale items or gift cards.
Exchanges
We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start an exchange, please contact us here.
Be sure to include your order number, what item you will be exchanging, and your desired replacement item. Exchange shipping labels will be provided for U.S. exchanges only. Ship all exchanges to the address below:
JSTU
ATTN: EXCHANGE
111 E. OLD HICKORY BLVD
MADISON TN 37115
